Refund policy
We offer a 30-day satisfaction guarantee.
If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in good condition
- The return request must be submitted within 30 days
To request a return or refund, please contact:
contact@velbis.com
Refunds are processed once the returned item has been received and inspected.
Shipping fees are non-refundable unless the item arrived damaged or defective.